Shipment
1. What are the shipping costs?
Germany: €4.90
EU: €5.95
Switzerland: €7.95
Free shipping Germany from €70 order value
2. How long will it take for me to receive my order?
Our delivery time is 1-3 working days.
Delivery times may vary depending on the product and country.
Once we have shipped your package, you will receive a shipping confirmation with a tracking link via email. You can now track your program here.
product
All our articles are available at Fairly produced cotton.
The Pressure takes place in Germany with one 100% waterless process. We use a water-based ink free of heavy metals and harmless colorants. The ink is 100% biodegradable.
2. What if my shaker is defective?
We will of course send you a new shaker or a new lid.
Return
You have the right within 30 days after receiving the goods, to return the items without giving any reason.
We only accept returns for new and unworn items.
If your goods are defective or an item is missing, this must be reported beforehand. Otherwise, there is no guarantee that the full purchase price can be refunded.
Should your right of return be affected by If your return has been sent back within 30 days and we have not previously confirmed an extended return policy, your return will be automatically sent back to you.
Please note that For surprise items from the promotion, there is no right to a refund; however, in exceptional cases, we can exchange the items.
2. How can I return the items?
You have 14 days after taking possession of the goods to cancel your order.
Please note that we cannot cover the return shipping costs. We ask that you pack the products securely to prevent damage during shipping.
You can also place multiple orders. together Return it in a package.
Please make sure that all products are included in the package.
We do not send a confirmation of receipt after receiving your return.
As soon as we process your return edited If you have one, you will receive a notification.
We usually need a maximum of 10 days to process your return.
After major sales, the processing time may be slightly longer.
It's best to keep your postal receipt as proof until the refund has been processed.
Order
In case of a complaint, please contact us by email (info@luko-gym.de) to us.
Should your order incomplete If you have any questions, please also contact us by email.
Don't forget to include your order number.
2. I have not received an order confirmation.
Please also check your spam folder if you do not find an email from us in your inbox.
If you still haven't received an order confirmation after 24 hours, please contact customer service (info@luko-gym.de).
3. Can I cancel or change my order?
One cancellation Your order is of course possible. We can only cancel it as long as it hasn't yet gone into production. Since we only print after receiving the order, cancellation is no longer possible once the item is in production.
Changes Changes to the order: Unfortunately, an order that has already been placed cannot be changed.
If you forgot to add an item to your shopping cart, you can place a new order. Alternatively, we can cancel your entire order so you can place it again.
4. Can I change my delivery address afterwards?
Should your order still be not If the shipment has already been sent, we can change your delivery address.
Please feel free to contact our customer service team, who are available to assist you.info@luko-gym.de).
Availability
1. When will sold-out items be available again?
This varies depending on the product. We can't give you an exact answer, but you can always ask us!
payment
We place the highest value on your security in payment transactions.
Your information will of course only be transmitted in encrypted form, so that third parties cannot read it. Your credit card payment will be processed by a specially security-certified partner.